Michael has been leading product development efforts with an intentional focus on customer experience (CX) since 2002 where he worked at Corporate Express prior to joining the Global Health Care Exchange (GHX) in 2013. During his 20-year career as a Product Management leader, Michael has worked tirelessly to ensure the delight of internal and external customers by including CX as a “North Star” in his decision making.
 
Michael also sits on the steering committee of a partnership between the Federal Reserve, the Business Payment Coalition and roughly 90 other small and large companies. The group of organizations are working together to promote greater adoption of electronic invoicing, improve customer experience and modernize B2B payments across the United States.
 
Michael grew up in the south suburbs of Chicago and attended Western Illinois University where he received his BS in Business Administration in 1996 prior to moving to Colorado in 2000. Michael, his wife Bonnie and three children Lucas, Megan, and Rachel, live in Broomfield, CO where he enjoys skiing and playing hockey.

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Values & Vision

The ability to consistently deliver value to clients and achieve positive outcomes. It involves leveraging expertise, providing strategic advice, and implementing effective solutions to help clients overcome challenges and achieve their goals. Here are some key factors that contribute to our success:

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Expertise & Knowledge: Possess deep knowledge and expertise in multiple start-up and enterprise level fields. Up-to-date with industry trends, best practices, and emerging technologies, allowing us to offer valuable insights and innovative solutions to clients.

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Problem-Solving: Excel at analyzing complex problems, identifying root causes, and developing practical strategies to address them. Skilled at breaking down complex issues into manageable components and designing effective action plans.

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Client-Centric: Prioritize clients' needs and goals. Actively listen, ask probing questions, and seek to understand the unique challenges and opportunities faced by our clients. By aligning our services with client objectives, we can deliver tailored solutions and build strong relationships.

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Effective Communication: Clear and concise communication is crucial for success. Able to articulate complex concepts in a way that is easily understandable to clients. Effective communication skills also involve active listening, asking relevant questions, and providing timely feedback.

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Project Management: Work on multiple projects simultaneously, and are adept at managing their time, resources, and teams efficiently. Set realistic expectations, establish clear project milestones, and ensure that deliverables are met within deadlines and budget constraints.

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Adaptability & Agile Methodology: Embrace change and adapt to evolving client needs. Continuously update our skills, expand our knowledge base, and seek opportunities to learn and grow. This enables us to provide innovative solutions and stay ahead of the curve.

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Trust and Integrity: Building trust and maintaining high ethical standards are essential for our success. Demonstrate integrity, honesty, and transparency in our interactions with clients. Trustworthy with intent to establish long-term relationships and gain referrals.

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Measurable Results: Ultimately, success is determined by the results achieved for clients. Focused on delivering tangible outcomes, such as increased efficiency, cost savings, revenue growth, or improved customer satisfaction. We track and measure progress against defined goals and adjust strategies as needed.

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Continuous Improvement: Continuously seek feedback, evaluate our performance, and strive for improvement. Embrace a growth mindset, learn from both successes and failures, and adapt our approach based on lessons learned.

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By embodying these values, Michael C. Poston Consulting enhances our clients', our collective, likelihood of achieving success and making a positive impact on our businesses, customers, communities and families.